Shipping FAQ - Cape Marine Supply

Shipping & Returns

We have a great shipping deal Via UPS. Both options are for shipping destinations in the the continental 48 states. Two options, UPS Ground Flat rate fee of $9.00. UPS overnight Flat rate fee of $25.00. That covers your total order. If you purchase multiple items it's all covered for that flat rate fee.

Warranty/Return Policy:
Return Authorization numbers are required on all returned items purchased within 30 days. Please inspect your order immediately upon receipt. Any items over 30 days are to be returned directly to the manufacture for repair if defective. New returns over 30 days are non returnable. All returned units Must be Complete and in Factory Packaging. All units requiring Service, either Warranty or otherwise, should be returned directly to the appropriate Manufacturer.

Return Material Authorization (RMA)
RMA numbers are required for all returns and will be issued by a Customer Service Representative for all approved returns. Products returned without an RMA number will NOT be accepted. Please contact us so we can issue an RMA.

Restocking Fee
ALL returns are subject to a 15% restocking fee.

Returned Merchandise Must Be in Original Condition
We will NOT accept Returns in other than ORIGINAL, UNUSED condition. All warranty cards, product manuals, etc. must be in original, unaltered condition. ITEMS THAT HAVE BEEN USED CANNOT BE RETURNED.

Damaged Merchandise
We are not responsible for merchandise damaged by customer misuse or failure to follow instructions specified in the supplied owners manual. Returns will not be accepted for merchandise that has been damaged by customer misuse or negligence. If a parcel arrives in a damaged condition, refuse to accept it. It will be returned to us. All items damaged in shipment are insured. If you receive a damaged item, please contact the shipping carrier within 24 hours or contact us immediately.

Shipping Charges
Shipping charges are not refundable.

Overnight orders must be placed before 2 pm. EST in order to ensure next day delivery.

Returns will NOT be accepted for the following items:

Products under $50
USED merchandise
Software, Charts, Memory Cards
Special Orders
Closeouts and Clearance items
Return Procedure
If your item was purchased within the last 20 days and meets the above criteria for an acceptable return, contact us for the REQUIRED Return Material Authorization (RMA) number. If possible, have your invoice available and reference your invoice number for faster service.

Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton if you wish). Print the RMA # on all sides of the shipping carton. Ship returned items back to the address we will provide by the most convenient means. We suggest you ship by an insurable shipping method that allows package tracking, such as UPS, Fed Ex, DHL, etc. Return shipping must be paid by the customer unless we are at fault.

Enclose a copy of your invoice and write the RMA # on it. Keep the original receipt for your records. Your return must be received within 10 days from the date the RMA # is issued.

To assure that a credit is issued, all items must be returned in ORIGINAL UNUSED condition. All warranty cards, product manuals, etc. must be in ORIGINAL, unaltered condition. Do not tape or deface manufacturer's original product cartons.

Warranties
All products sold by us are only subject to the manufacturers warranty. Manufacturer warranty will not be honored if the customers mishandling, abuse or faulty installation causes the defect.Lost or Damaged Packages

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